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About Us

Equiniti Charter has grown its reputation as a specialist provider of complaints and case management solutions to some of the world's leading brands and customer-facing organisations.

Part of Equiniti and based in the UK, our award-winning platform is successfully deployed across multinationals operating in the financial services, retail, utilities, leisure, automotive, manufacturing, food and drink and public sectors.

We help businesses to achieve a strategic step-change that is proven to deliver an enhanced customer experience, improve customer efficiency, and drive business improvements, while at the same time yielding significant cost reductions and efficiency gains.

Equiniti Charter is a trusted partner in complaint and case management and our software is currently managing over 4.5 million cases for some of the most highly regulated organisations in the UK.

Today, we work with 55 financial services brands. Our client list includes some of the world’s leading and customer-facing organisations, and we deployed Europe’s largest complaint handling system to over 70,000 users in one of the ‘Big Four’ UK banks.

Get in Touch

For more information or if you have any queries, feel free to call, email or submit a contact form
Call us on: 0333 207 5970
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