Our People

We’ve over 90 years’ experience in customer complaint management and consultancy.

Sue Barlett Square Sue Bartlett Managing Director

Sue leads the Customer Resolutions team and believes in maintaining close working relationships with our clients.

With over 25 years of experience in technical and advisory roles in the banking and life and pensions sectors, Sue takes a very hands-on role in ensuring that we deliver great services.

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Hayley Fellows Square Hayley Fellows Client Services and Sales Director

Hayley brings 25 years of client services and operational experience to finding just the right solutions for our clients.

Her practical approach to improving the customer resolutions operations for our clients means we can start making a difference to your business very quickly. 

Anthony Eghan Square Anthony Eghan Account Director

Anthony has over 20 years’ experience within the complaints software space and has worked with many firms across the Financial Services, Government, Transport & Travel, and Manufacturing sectors.

Anthony believes in building strong long-lasting relationships with clients.

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Jonathan B Square Jonathan Britten Consulting and Implementations Director

Jonathan brings an innovative approach to business process improvement and digital solutions.

Having worked with regulated businesses for over 15 years, he has a wealth of experience in implementing process enhancements to optimise efficiency, reduce cost and improve customer resolutions.

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Get in Touch

For more information or if you have any queries, feel free to call, email or submit a contact form
Call us on: 0203 890 2120
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