Complaints Pro Header Image

Complaints Professional

The quick and easy route to FCA customer management compliance

Achieve full compliance with FCA complaints and customer management regulations and introduce best practice approaches within just two weeks.

Introducing EQ Complaints Professional

Using our 20 years’ experience working within the financial services industry, we offer a complaint and customer management system that is pre-configured with all necessary functionality and workflow required under FCA regulations for adopting their complaint handling and TCF principles as part of the Consumer Duty.

Designed for easy adoption and migration and 100% FCA compliant from day one, the implementation process has been massively reduced compared to standard software projects and our expert consultants can help your team to ensure best practice approaches are adopted throughout your organisation.

Key Benefits

  • Get up and running 86% quicker with the pre-configured software
  • A low-risk solution that ensures easy adoption and a rapid return on investment
  • Minimise staff training requirements with intuitive workflow and FCA approved guidance throughout
  • Benefit from the knowledge of our expert consultants
  • Produce all necessary regulatory, MI and RCA reports quickly and easily
  • Increase efficiency and improve time to resolution for all case types
  • Minimal involvement required from IT staff and in house project teams
  • Easily add further customisations to match internal business requirements

Find out more about EQ Complaints Professional and get in touch to book a demo of the service. 

Find out more Book a Demo

Get in Touch

For more information or if you have any queries, feel free to call, email or submit a contact form
Call us on: 0203 890 2120
Please provide any further detail that will help us with your enquiry