Introducing EQ Complaints Professional
Using our 20 years’ experience working within the financial services industry, we offer a complaint and customer management system that is pre-configured with all necessary functionality and workflow required under FCA regulations for adopting their complaint handling and TCF principles as part of the Consumer Duty.
Designed for easy adoption and migration and 100% FCA compliant from day one, the implementation process has been massively reduced compared to standard software projects and our expert consultants can help your team to ensure best practice approaches are adopted throughout your organisation.
- Get up and running 86% quicker with the pre-configured software
- A low-risk solution that ensures easy adoption and a rapid return on investment
- Minimise staff training requirements with intuitive workflow and FCA approved guidance throughout
- Benefit from the knowledge of our expert consultants
- Produce all necessary regulatory, MI and RCA reports quickly and easily
- Increase efficiency and improve time to resolution for all case types
- Minimal involvement required from IT staff and in house project teams
- Easily add further customisations to match internal business requirements
Find out more about EQ Complaints Professional and get in touch to book a demo of the service.