Its core applications have been developed to support multi-channel contact capture (including social media), workflow processing and business systems integration with a robust reporting and analysis tool.
Key Features
- Enhanced user experience
- Highly flexible configuration
- Seamless integration
- Comprehensive reporting and notifications
- Workload management
Summary
- Proven and stable platform used by some of the largest, public and private sector organisations in the UK.
- Highly configurable workflows that automatically adjust based on the criteria selected.
- Full integration with other core platforms, including the ability to embed data from other systems within the case management platform.
- Proactive alerts that reduce the risk of breaches and automatically identifies any irregularities.
- An intuitive and streamlined user experience that reduces training needs and maintains a high level of data quality.
- Comprehensive reporting and real time dashboards save time and improve decision making.
- Experienced consultants and proven implementation methodology reduces the risk inherent in large scale system deployments.
