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Insights

How ‘Fairness for Customers’ will reshape the telecoms sector

Thu 19 Sep 2019

The UK telecoms regulator, Ofcom, is in the process of building out its ‘Fairness for Customers’ (FfC) initiative across the broadband, telephone and the pay TV sectors. 

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News

Equiniti Charter 2019 User Group

Wed 18 Sep 2019

Designed by our customers, for our customers

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News

Equiniti Charter Systems gains approval for Government’s G-Cloud 11 framework

Wed 03 Jul 2019

Equiniti Charter Systems, the leading provider of covert management solutions for the justice and security sector, is delighted to announce that it has been approved as a supplier for the Government’s G-Cloud 11 framework.

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Insights

Riding the Retail Rollercoaster

Thu 31 Jan 2019

Christmas and New Year are a rollercoaster for retailers. On the one hand, the shopping frenzy of Black Friday and the weeks leading up to Christmas provide a bonanza of sales but on the other New Year will inevitably lead to product returns and complaints.

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Insights

Making Rail More Responsive

Wed 21 Nov 2018

With compensation claims accelerating, we review the changing landscape for rail companies and how they can better manage their customer and claims management processes. 

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Insights

The Wrath of the Regulator: Complaint Costs and Consequences

Wed 03 Oct 2018

Customer complaints can be costly, both financially and to a business’s reputation. In 2017, the FCA issued fines totalling almost £230 million, as well as naming and shaming those concerned for breaching market regulations, with some of the biggest fines levied against providers for financial crime and a failure to comply with the core business principles (PRIN).

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