Comms Data DS1.jpg
News

Equiniti Charter Systems gains approval for Government’s G-Cloud 11 framework

Wed 03 Jul 2019

Equiniti Charter Systems, the leading provider of covert management solutions for the justice and security sector, is delighted to announce that it has been approved as a supplier for the Government’s G-Cloud 11 framework.

Read More
22040EQD_Charter_Website_Imagery_2100x140016.jpg
Insights

Riding the Retail Rollercoaster

Thu 31 Jan 2019

Christmas and New Year are a rollercoaster for retailers. On the one hand, the shopping frenzy of Black Friday and the weeks leading up to Christmas provide a bonanza of sales but on the other New Year will inevitably lead to product returns and complaints.

Read More
Source DS2.jpg
Insights

Making Rail More Responsive

Wed 21 Nov 2018

With compensation claims accelerating, we review the changing landscape for rail companies and how they can better manage their customer and claims management processes. 

Read More
UCM DS2.jpg
Insights

The Wrath of the Regulator: Complaint Costs and Consequences

Wed 03 Oct 2018

Customer complaints can be costly, both financially and to a business’s reputation. In 2017, the FCA issued fines totalling almost £230 million, as well as naming and shaming those concerned for breaching market regulations, with some of the biggest fines levied against providers for financial crime and a failure to comply with the core business principles (PRIN).

Read More
SinP DS2.jpg
Insights

5 Reasons Why Complaints Management is a Boardroom Issue

Thu 06 Sep 2018

For the C-suite, complaints present both a threat and an opportunity. More stringent regulation and increased reporting obligations that can result in adverse publicity or even financial penalties have seen complaints become a risk management issue.

Read More
Shard Banner Image.jpg
News

Equiniti Charter User Group - 14 June 2018

Wed 15 Aug 2018

Equiniti Charter’s User Group event featured an action packed agenda filled with product updates, best practice insight, key industry themes and knowledge sharing amongst our customer base.

Read More