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Insights

Streamlining the Complaints Process

Tue 10 Jul 2018

How a business handles, records and reports complaints can vary drastically. We present an action plan for reducing inefficiency through integrating resources and automating workflow processing to create a process that addresses customer issues more effectively.

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Insights

Getting to Grips with Customer Complaints

Fri 08 Jun 2018

Complaints from customers are inevitable but it’s how you handle them that determines their impact on the business. Handled well using complaint management, customer complaints are an indicator of good customer service and can influence how the company evolves.

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News

Transforming Customer Lifecycle Management And Remediation Operations

Fri 23 Mar 2018

Discover how Equiniti has transformed the customer lifecycle management and remediation landscape by combining skilled people with intelligent technology and processes in a unique end to end solution.

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News

Client Collaboration is Key

Mon 26 Feb 2018

Scott Shields explains how our end-to-end complaints and remediation management solution can save customers 50% on their operational costs through combining our proprietary technology with specialist expertise.

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Insights

Preparing Brands for Social Customer Service

Thu 03 Mar 2016

From a transactional to a relationship economy, why social customer service is an essential element of every business

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Insights

Social media changes customer expectations

Thu 18 Feb 2016

Companies need to be prepared for ever more proactive customers armed with more public ways to voice dissatisfaction.

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