News and Insights
5 Reasons Why Complaints Management is a Boardroom Issue
Thu 06 Sep 2018For the C-suite, complaints present both a threat and an opportunity. More stringent regulation and increased reporting obligations that can result in adverse publicity or even financial penalties have seen complaints become a risk management issue.
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Equiniti Charter User Group - 14 June 2018
Wed 15 Aug 2018Equiniti Charter’s User Group event featured an action packed agenda filled with product updates, best practice insight, key industry themes and knowledge sharing amongst our customer base.
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How a single customer view helps create lasting loyalty
Thu 02 Aug 2018Customer experiences are made up of ‘Moments of Truth’, those touchpoints when a person engages with your business. From the moment we’re exposed to a brand to when we obtain products and services or seek support, these touchpoints can positively or negatively reinforce our views.
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Streamlining the Complaints Process
Tue 10 Jul 2018How a business handles, records and reports complaints can vary drastically. We present an action plan for reducing inefficiency through integrating resources and automating workflow processing to create a process that addresses customer issues more effectively.
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Getting to Grips with Customer Complaints
Fri 08 Jun 2018Complaints from customers are inevitable but it’s how you handle them that determines their impact on the business. Handled well using complaint management, customer complaints are an indicator of good customer service and can influence how the company evolves.
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Transforming Customer Lifecycle Management And Remediation Operations
Fri 23 Mar 2018Discover how Equiniti has transformed the customer lifecycle management and remediation landscape by combining skilled people with intelligent technology and processes in a unique end to end solution.
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