News

Creating an Efficient, Customer-Centric Organisation in a Complaints Environment Conference – Sponsored by Equiniti

Fri 09 Oct 2015

Equiniti is sponsoring a financial services conference on 'Creating an Efficient, Customer-Centric Organisation in a Complaints Environment'. 

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News

Equiniti Charter to demonstrate evolution of complaints management platform at their annual customer event.

Wed 16 Sep 2015

Equiniti Charter is holding their annual customer event at the Grand Connaught Hotel in London on the 22nd September. 

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News

FCA's decision to require firms to declare all complaints is 'an inevitable step' says complaints boss.

Fri 12 Dec 2014

Plans unveiled by the Financial Conduct Authority (FCA) today, could see that firms are required to report all complaints, not just those where a final response letter, has been issued.

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News

Police complaints could be investigated by 'crime commissioners'.

Thu 11 Dec 2014

Police forces in England and Wales could be stripped of the powers to deal with public complaints against their officers under new reforms. 

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News

Decision to publish energy complaint figures is a 'gamechanger' says complaints expert.

Fri 21 Nov 2014

Ofgem has announced that it will publish quarterly figures showing how effectively the major energy companies are resolving complaints. 

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News

NHS Ombudsman criticised as 'wholly ineffective and failing families'.

Tue 18 Nov 2014

The Parliamentary and Health Service Ombudsman (PHSO) - the independent service that investigates patient complaints – has come under fire after the Patients Association revealed that it receives weekly calls from patients who feel let down by the service and as a result no longer directs callers to its national helpline to use the service. 

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