22040EQD_Charter_Website_Imagery_2100x140021.jpg
Insights

A duty of care: how telecoms need to cater for their vulnerable customers

Tue 10 Dec 2019

Text, social media, messenger apps, mobile, chatbots, the Internet, the landline… we’ve never had so many options when it comes to communication.

Read More
22040EQD_Charter_Website_Imagery_2100x1400.jpg
Insights

How ‘Fairness for Customers’ will reshape the telecoms sector

Thu 19 Sep 2019

The UK telecoms regulator, Ofcom, is in the process of building out its ‘Fairness for Customers’ (FfC) initiative across the broadband, telephone and the pay TV sectors. 

Read More
22040EQD_Charter_Website_Imagery_2100x140022.jpg
News

Equiniti Charter 2019 User Group

Wed 18 Sep 2019

Designed by our customers, for our customers

Read More
Comms Data DS1.jpg
News

Equiniti Charter Systems gains approval for Government’s G-Cloud 11 framework

Wed 03 Jul 2019

Equiniti Charter Systems, the leading provider of covert management solutions for the justice and security sector, is delighted to announce that it has been approved as a supplier for the Government’s G-Cloud 11 framework.

Read More
22040EQD_Charter_Website_Imagery_2100x140016.jpg
Insights

Riding the Retail Rollercoaster

Thu 31 Jan 2019

Christmas and New Year are a rollercoaster for retailers. On the one hand, the shopping frenzy of Black Friday and the weeks leading up to Christmas provide a bonanza of sales but on the other New Year will inevitably lead to product returns and complaints.

Read More
Source DS2.jpg
Insights

Making Rail More Responsive

Wed 21 Nov 2018

With compensation claims accelerating, we review the changing landscape for rail companies and how they can better manage their customer and claims management processes. 

Read More