Leisure, Travel and Tourism

Consumers’ habits have changed considerably, with the internet making browsing and comparing reviews of services more convenient than ever and forcing companies in the leisure, travel and tourism sectors to adapt quickly to meet customers’ expectations.

In order to succeed, businesses operating in these sectors need to be listening to their customers, particularly on social media, and ensuring that they can compete on customer experience to gain competitive edge whilst delivering superior customer service.

Over the years, Equiniti Charter has worked with some of the UK’s largest leisure, travel and tourism businesses including Merlin Entertainments Group, Virgin Holidays and Avios helping them increase efficiency and improve their complaint management processes, resulting in enhanced customer service and reputations.


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